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Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website and served by PT. SONAR ANALITIKA INDONESIA and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all Indonesia national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ]. Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to the email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with Indonesian Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with Indonesian Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Cottages in Pembrokeshire.) The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts & Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Third Party Policies

By using a Sonar product, you also agree to be bound by:

the YouTube’s Terms of Service (available at and,

the Facebook Terms of Service (available at and,

the Instagram Terms of Service (available at,

the Twitter Terms of Service (available at,

and are agreeing to be bound by any changes, additions or related terms thereto that may be listed separately or otherwise concerning the APIs, either at their website or otherwise.

Third Party Services

Sonar receives personal data from third parties such as Twitter, Facebook, Instagram, and YouTube for our legitimate interests of serving our customers.

By using a Sonar product, you are hereby notified that Sonar utilizes or requires the use of:

the YouTube API Services (terms available at,

the Facebook API Services (terms available at and,

the Instagram API Services (terms available at,

the Twitter API Services (terms available at,

in order to access the information required to provide the applicable Sonar product.

How Do We Collect, Use, and Store Data?

Sonar collects, uses, processes and stores information that has been made publicly available on Twitter, Facebook, Instagram, and YouTube such as:

names or usernames;

the content of the information published by that name or username, including posts, comments, etc.;

profile pictures, or images or videos posted or interacted with;

publicly disclosed location

We may also use this information to infer other data, such as the sentiment of the post.

The information that is processed is public information. Any user of social media may freely decide not to publicly share his/her personal data at any time by putting in place the appropriate privacy settings on the social networks.

Sonar offers a social media monitoring service, allowing its customers to analyze information for tracking and analytics purposes. In order to accomplish this, we crawl and index publicly available information on the Internet. We also process public information provided to us, in accordance with their terms and conditions, by social media networks. This data is then analyzed and stored in our database for the period necessary.

Access and update your information

Our Services and related documentation give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and search for content containing information about you using keyword searches in the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.

Deactivate your account

If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact our support team.

Delete your information

After deactivation of your account, your data; username and password, keyword search history, acccount activity and other related information will be permanently deleted from our systems within 30 days unless requested by you or you on behalf of your account manager or administrator. If you wish for your data to be deleted before that period, please contact our support with the subject “Delete my Data Now”

Resources & Further Information

Data Protection Act 1998

• Privacy and Electronic Communications Regulations 2003

• Privacy and Electronic Communications Regulations 2003 – The Guide

• Twitter Privacy Policy

• Facebook Privacy Policy

• Google Privacy Policy

• Linkedin Privacy Policy

• Mailchimp Privacy Policy

• Fillable PDF Forms Creation

• Website Privacy Policy Template

Contact Information

Regarding our privacy practices, please contact us using the details provided below:


Phone: +62 21 719 8328

Mailing Address: 
AD Premier Office Park, Lantai 16 Suite 01-02
Jl. TB Simatupang, Ragunan, Kec. Ps. Minggu, Kota Jakarta Selatan
DKI Jakarta 12550 Indonesia

We value your privacy and appreciate the trust you place in us. Rest assured that we will handle your contact information responsibly and in accordance with applicable privacy laws and regulations. Our commitment to protecting your privacy is of the utmost importance to us.


Thank you for choosing PT. SONAR ANALITIKA INDONESIA.